Kirsten is the very personification of the ‘Ultimate Travel Agent’. She has now organized 2 major trips for us, with both having totally different outcomes. In 2016 we traveled to Europe for over 60 days following a fairly complex itinerary Kirsten had planned and booked for us. At one stage, my wife and I headed off in different directions for 3 weeks before meeting up again in Amsterdam to head back home together. We gave Kirsten only a broad brief so she had a lot of freedom to come up with something creative, but also suited to people of our age (Senior Citizens) personalities and interests. She absolutely nailed it with everything working out seamlessly. We had a great time. We then decided to undertake a different kind of trip this year (2017), based around hitting some of Australia’s North Westernhigh spots including an 8 day Kimberley Snapshot cruise and a trip from Darwin to Adelaide on The Ghan. Unfortunately, we encountered some health issues after completing only the first portion of our 45 day itinerary and we had to call off the remainder (most) of our trip. We found ourselves stranded in Perth feeling lost and disappointed and not at all in a positive frame of mind. Kirsten just stepped up the plate, took control and sorted everything out for us so we could head back home to recover. The sense of relief we felt knowing Kirsten was taking care of us was enormous as she helped us to navigate our way through obtaining decent health care and dealing with travel insurance issues. Thanks Kirsten. We shall be eternally grateful and you are clearly a credit to your profession.